--- title: Route package protection description: Simple guide to Route package protection and handling delivery issues. --- [Skip to content](https://support.saga.fitness/route-package-protection#main-content) [![SAGA White Logo small](https://support.saga.fitness/hs-fs/hubfs/SAGA%20White%20Logo%20small.png?width=400&height=80&name=SAGA%20White%20Logo%20small.png)](https://support.saga.fitness/?hsLang=en) Open main navigation Close main navigation This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [SAGA Knowledge Base](https://support.saga.fitness/?hsLang=en) 2. [Orders & Shipping](https://support.saga.fitness/orders-shipping?hsLang=en) # Route package protection If you added Route protection to your order, it provides coverage in cases such as: - Excessive shipping delays - Orders marked as 'Delivered' but not received - Packages lost during transit Upon encountering an issue with your shipment, notify Route via the Route app or using the Route link in your order confirmation email for the quickest resolution. Otherwise, reach out directly to our support line at [support@saga.fitness](mailto:support@saga.fitness). - [Getting Started](https://support.saga.fitness/getting-started?hsLang=en) - [Using BFR Cuffs](https://support.saga.fitness/using-bfr-cuffs?hsLang=en) - [Orders & Shipping](https://support.saga.fitness/orders-shipping?hsLang=en) - [About BFR Training](https://support.saga.fitness/about-bfr-training?hsLang=en) - [Troubleshooting](https://support.saga.fitness/troubleshooting?hsLang=en) - [Partner with SAGA](https://support.saga.fitness/partner-with-saga?hsLang=en) [![SAGA Logo Black Small](https://app-na2.hubspot.com/api/filemanager/api/v2/files/371516251834/signed-url-redirect?portalId=242388504 "SAGA Logo Black Small")](https://saga.fitness/) [CONTACT US](https://40b860.share-na2.hsforms.com/2FCbboByNQkirYweuf1hibg) © SAGA Fitness [Privacy Policy](https://saga.fitness/policies/privacy-policy)