--- title: Missing or damaged charging cable description: How-to guide addressing missing or damaged charging cables. --- [Skip to content](https://support.saga.fitness/knowledge-base/missing-damaged-charging-cable#main-content) [![SAGA_logo_White_RGB (1)](https://support.saga.fitness/hs-fs/hubfs/SAGA_logo_White_RGB%20(1).png?width=300&height=50&name=SAGA_logo_White_RGB%20(1).png)](https://242388504.hs-sites-na2.com/knowledge-base?hsLang=en) Open main navigation Close main navigation This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [SAGA Knowledge Base](https://support.saga.fitness/knowledge-base?hsLang=en) 2. [Troubleshooting](https://support.saga.fitness/knowledge-base/troubleshooting?hsLang=en) # Missing or damaged charging cable While we do not supply replacement USB-C cables under warranty, reimbursement for a replacement cable is provided. This also applies if your order arrived without a charging cable, or with a charging cable that was damaged. We've found that shipping single cables often comes with high import and / or shipping costs, and potential delays depending on the region. Instead, the best course of action is for you to purchase a suitable cable from a local retailer or online. Look for a dual USB-C cable similar to the following: [Dual USB C Multi Charging Cable](https://www.amazon.com/Charging-Braided-Charger-Compatible-Samsung/dp/B09BV3SPCS/ref=sr_1_10?dib=eyJ2IjoiMSJ9.XMq541o9WHJhwCJ98LweRYh-TKOldGG_f3-sO3yk32nfZmoU4Bq5hG8ktitpOeLyE5NAOtNnc66WC4XDX5uD9aJY841PSx3XCbgFd2YWZHP8ZdlQTRVWO95gP3I3DfC9v8Kl01uaGYjQUwXQ5PAZ0NMz2yfBfBSimNiioiWs_VUSXkpTcgdd2LBtLTz54TUFDipNdnrnL6lyxJygofuEdlOMa5McsgJyqxDBmXOpvAbDVyGuvsdSaRw6BKvOzwL4KfVKWeq-6rt_TbPbYCp-ZkhGXSDyGWx3NegCxnPOBiDN2XHAaEh84hBYzMMsogchiaMdpaOay51iZ6AodcpmlzHU5eSRqmKRzqeWRBRZnAALfaBL3jM5Mzam06ehiFDvYYt7dgLWGITHdfNg3i46dt8iBGabeApS0ci9I9FkIQF8ScAuFfuJUV5nM4Q3OGpS.PRw5-UIOu6ZCBwgfrvmo7_xmP8JYP8G_Dt7GQL-rWBI&dib_tag=se&keywords=dual+usbc+charging+cable&qid=1741922231&sr=8-10). Once you have purchased a replacement, we can refund $10 to your order. Simply send an email to [support@saga.fitness](mailto:support@saga.fitness) including your order information and we'll action a refund request. - [Getting Started](https://support.saga.fitness/knowledge-base/getting-started?hsLang=en) - [Using BFR Cuffs](https://support.saga.fitness/knowledge-base/using-bfr-cuffs?hsLang=en) - [Orders & Shipping](https://support.saga.fitness/knowledge-base/orders-shipping?hsLang=en) - [About BFR Training](https://support.saga.fitness/knowledge-base/about-bfr-training?hsLang=en) - [Troubleshooting](https://support.saga.fitness/knowledge-base/troubleshooting?hsLang=en) - [Partner with SAGA](https://support.saga.fitness/knowledge-base/partner-with-saga?hsLang=en) [![SAGA_logo_black_RGB](https://support.saga.fitness/hs-fs/hubfs/SAGA_logo_black_RGB.png?width=200&height=33&name=SAGA_logo_black_RGB.png "SAGA_logo_black_RGB")](https://saga.fitness/) [CONTACT US](https://40b860.share-na2.hsforms.com/2FCbboByNQkirYweuf1hibg) © SAGA Fitness [Privacy Policy](https://saga.fitness/policies/privacy-policy)