--- title: Issues pairing with the BFR cuffs description: General guidance on resolving Bluetooth pairing issues with BFR cuffs. --- [Skip to content](https://support.saga.fitness/issues-pairing-bfr-cuffs#main-content) [![SAGA White Logo small](https://support.saga.fitness/hs-fs/hubfs/SAGA%20White%20Logo%20small.png?width=400&height=80&name=SAGA%20White%20Logo%20small.png)](https://support.saga.fitness/?hsLang=en) Open main navigation Close main navigation This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [SAGA Knowledge Base](https://support.saga.fitness/?hsLang=en) 2. [Troubleshooting](https://support.saga.fitness/troubleshooting?hsLang=en) # Issues pairing with the BFR cuffs If you're having trouble connecting to your BFR cuffs in the app pairing screen, start with the quick checks below. If the issues persist, you can attempt the following troubleshooting steps as needed. ###### Quick checks: - Ensure the cuffs are powered on and have sufficient charge. - Keep your smart device within close range of the cuffs. - Confirm that Bluetooth is enabled and that your device supports Bluetooth BLE 4.0. - (If using Android) Allow location permissions for the SAGA app. ###### If the cuffs aren't showing in the app: - Double check that your cuffs are not paired elsewhere with another device. - If you have used your cuffs previously with a different device, they will remain 'locked' to it as long as the alternate device is within close proximity. - You'll first need to disconnect your cuffs from the previous device. Open the SAGA app on the original device and press **Forget & Disconnect**. - Then, open the app on your new device and re-attempt pairing. ###### If the cuffs are discoverable but won't pair: - Toggle Bluetooth off, wait up to 30 seconds and turn it back on. - Reboot the cuffs: hold down the power button on the module for three seconds to completely turn off, then on again. - Restart your smart device. - Double check that your cuffs are not paired elsewhere with another device. Follow the steps to **Forget & Disconnect** outlined above if this is the case. ###### If you continue to experience connectivity issues: Try an Airplane Mode reset. - Turn on Airplane Mode on your smart device, and then restart it. - Turn off Airplane Mode and wait for the connection to be restored, then try again. --- **Performing a hard reset** We have 2 different versions of AirBands, view this article to see which version you have - [**How do I know if I have V1 or V2 Cuffs?**](https://support.saga.fitness/airbands-2.0-vs-v1-0?hsLang=en) Once you've identified your version, see the following articles, or version-specific reset instructions: [How do I hard reset my AirBands V1?](https://support.saga.fitness/performing-hard-reset-0?hsLang=en) [How do I hard reset my AirBands 2.0?](https://support.saga.fitness/performing-hard-reset?hsLang=en) **Still not working?** Contact us at [support@saga.fitness](mailto:support@saga.fitness) with a short video of the issue, your order number, and whether it's one or both cuffs that is affected. Our team will take it from there. - [Getting Started](https://support.saga.fitness/getting-started?hsLang=en) - [Using BFR Cuffs](https://support.saga.fitness/using-bfr-cuffs?hsLang=en) - [Orders & Shipping](https://support.saga.fitness/orders-shipping?hsLang=en) - [About BFR Training](https://support.saga.fitness/about-bfr-training?hsLang=en) - [Troubleshooting](https://support.saga.fitness/troubleshooting?hsLang=en) - [Partner with SAGA](https://support.saga.fitness/partner-with-saga?hsLang=en) [![SAGA Logo Black Small](https://app-na2.hubspot.com/api/filemanager/api/v2/files/371516251834/signed-url-redirect?portalId=242388504 "SAGA Logo Black Small")](https://saga.fitness/) [CONTACT US](https://40b860.share-na2.hsforms.com/2FCbboByNQkirYweuf1hibg) © SAGA Fitness [Privacy Policy](https://saga.fitness/policies/privacy-policy)